Shipping policy

Shipping Policy

Last Updated: August 11, 2026

At [Your Store Name], we carefully package every gemstone and jewelry item to help ensure it reaches you safely. We offer shipping to customers in selected countries worldwide.

Order Processing

  • Orders are usually processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Each order is carefully inspected and securely packaged before dispatch.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Times

Estimated delivery times may vary depending on the destination:

  • United States: 7–15 business days

  • United Kingdom: 7–15 business days

  • Australia: 8–18 business days

  • Canada: 8–18 business days

  • Other International Destinations: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs clearance, weather, carrier issues, holidays, or other circumstances outside our control.

Shipping Charges

Shipping costs are calculated at checkout based on the destination, package size, shipping method, and current carrier rates.

If free shipping is available for a particular product or order, the applicable offer will be clearly displayed on our website.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information by email.

Please allow 24–48 hours for tracking information to become active after the package has been handed to the shipping carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs authorities.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an incorrect address after placing your order, please contact us as soon as possible. We will try to update the address before the order is shipped.

Once an order has been dispatched, we may not be able to change the shipping address.

Lost, Delayed or Damaged Packages

If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.

If your package is marked as delivered but you cannot locate it, please contact the carrier and then contact us for assistance.

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photographs of the package and the damaged item.

We will review the situation and work with you to find an appropriate solution.

Delivery Delays

We are not responsible for delays caused by:

  • Customs inspections or clearance

  • Incorrect or incomplete addresses

  • Severe weather

  • Public holidays

  • Carrier disruptions

  • Natural disasters

  • Other circumstances beyond our reasonable control

Contact Us

If you have any questions regarding your shipment or delivery, please contact us at:

Email: Support@maxosell.shop

Store: Maxo Sell

We are happy to assist you with your order.