FAQ
Frequently Asked Questions
🛍️ Ordering
How do I place an order?
Simply browse our collections, select the product you'd like, choose
your size/quantity, and click "Add to Cart." Once you're ready, proceed
to checkout and follow the steps to complete your order.
Can I cancel or change my order after placing it?
If you need to cancel or modify your order, please contact us within
24 hours of placing it. Once an order has been processed or shipped,
we're unable to make changes.
Do you offer discounts or promotions?
Yes! We regularly run sales and promotions. Subscribe to our email list
or follow our social media to stay updated on the latest offers.
🚚 Shipping
How long does delivery take?
Delivery times vary depending on your location, typically ranging from
3-7 business days within Pakistan.
Do you offer nationwide delivery?
Yes, we deliver across Pakistan.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email
or WhatsApp to monitor your delivery status.
What are the shipping charges?
Shipping charges vary by location and order size. Any applicable fees
will be shown at checkout before you complete your purchase.
💎 Product Authenticity
Are your gemstones genuine?
Yes, all gemstones sold at Maxo Mart are carefully sourced and verified
for authenticity. We stand behind the quality of every stone we sell.
Do gemstones come with certification?
Please check individual product listings for certification details, or
contact our support team for more information on a specific stone.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused, undamaged
items in their original packaging. Please refer to our Refund Policy
page for full details.
How do I request a refund or exchange?
Contact our support team via email or WhatsApp with your order number,
and we'll guide you through the process.
What if I received a damaged or incorrect item?
We're sorry for the inconvenience! Please reach out to us within 48
hours of delivery with photos of the item, and we'll resolve it right
away.
💳 Payment
What payment methods do you accept?
We accept major payment options including credit/debit cards, mobile
wallets.
Is it safe to shop on Maxo Mart?
Absolutely. Our checkout is fully secure, and we never store your
payment information.